Overview
Hands‑on experience working with Microsoft Dynamics 365 with a focus on business process automation, customer engagement, and AI‑powered solutions using Copilot Studio.
Key Responsibilities
- Configured Dynamics 365 modules for core business workflows.
- Built AI‑driven chat experiences using Copilot Studio.
- Integrated Power Automate flows with Dataverse for orchestration.
- Supported users and tested solutions across environments.
Tools and Technologies
- Microsoft Dynamics 365
- Copilot Studio
- Power Automate
- Dataverse
- Azure Active Directory
